Virtual Assistant / Customer Service


Virtual Assistant / Customer Service
I started working from home last 2011. My first job was a Technical/Customer Support in the evening and a Human Resource Officer in the morning. My task as a Technical/Customer Support is to install and troubleshoot our inventory software. I also do research and data entry. The morning job was different, I need to interview IT applicants. From then on, I got some jobs as a Virtual Assistant, Quality Assurance, Chat and Email Support.

I was also employed before in a Corporate company as Technical Support. I was working with 1and1 way back 2006. It is a web hosting company. We troubleshoot, websites, email client, domain, servers and database. Then I landed a job with Convergys, a BPO company. I was assign in Comcast account as a Chat support. We troubleshoot phone and internet connections issue.

I am a consistent Top 10 Technical Support agent and once a Top 1 agent. I am a fast learner, meticulous, willing to learn new skills, can work with less supervision, team player and patient.

I had a good working relationship with my client and a proven Virtual Assistant/Technical Support.

It is not just my background experience but my passionate and work ethic to deliver high quality work.
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